“If you’re interested in starting a journey that challenges your skills and abilities, and brings out the best in you, this [organization] is where it begins…”

“Despite the pressures and demands of working through COVID-19, I am proud to be able to help and be a part of the solution. It’s a nice feeling to be able to impact what’s happening in a positive way.”

“I’m a technical lead in eHealth and Technology Services at Central City. Fahim Lakhani and I are responsible for video conferencing and support virtual health. When COVID-19 hit, the demand for virtual services increased tenfold – overnight. On a dime, we needed to help physicians get the tools they needed to communicate with patients and other physicians. We needed to make sure tools were in place for patients to connect with their families too. We teamed up with Virtual Health and the Mobile team to get iPads set up properly with Zoom and into the hands of the people who needed them. Internal staff communication needs were at an all time high. People had questions, fears and needed a connection to leadership. Our team supported the set up of virtual Town Halls across the region and for our weekly All Staff Town Hall with the CEO and Executive team. Because of the demand to communicate frequently and in this format, we trained administrators to assist with the number of requests.

I thrive on seeing how we can find solutions quickly, implement new technology and turnaround software options to adapt to needs as they happen. Kudos to our Executive team for being proactive during the pandemic and quickly providing us the resources to best provide for our clients. Despite the pressures and demands of working through COVID-19, I am proud to be able to help and be a part of the solution. It’s a nice feeling to be able to impact what’s happening in a positive way."

"I feel proud we’ve been able to do our part, so the people giving direct care could safely do theirs."

"I am a step away from completing my Masters degree in Public Health from UVic. I had been working with the Innovation, Planning and Transformation team for my practicum when I landed a new role on the team as coordinator, for special initiatives and projects. COVID-19 has been a ‘special initiative’ like no other.

At the onset of the pandemic, I supported the Planning EOC. The first task was to help coordinate the virtual Town Halls across the region with IMIT. I trained admin assistants to run them at their sites and was around to troubleshoot tech issues. My technical skills skyrocketed out of necessity during COVID-19. I was also seconded to the Infection Prevention and Control team. The knowledge and expertise from this group was awe-inspiring and in high demand. People relied on us for current information on clinical guidelines and best practices.

The challenge was making sure changing information was ratified, documented and in the hands of our clinicians urgently. Collaboration and being systematic with collecting feedback was essential. My role was to work with the director of Infection Prevention and Control to finalize these documents and other practical resources to make sure no details were missed, all stakeholder input was accounted for and to make sure that they were consistent and accessible. We worked with many partners including Patient Education and Communications to make sure finals were relevant, practical and effective to guide our teams to work safely. I redesigned the Infection Prevention and Control Pulse page for COVID-19 to centralize information and make it easy to find. All 151 documents and resources can be found there. I feel proud we’ve been able to do our part, so the people giving direct care could safely do theirs."

“I am so proud to work with the amazing individuals who are now working in their remote offices, yet staying connected to support the clinicians, clients and patients of Fraser Health.”

"I am a manager in Health Informatics working with a dedicated and agile team of individuals who support computer applications for Primary and Community Care, Allied Health and Redevelopment.  During the COVID-19 crisis, this team quickly transitioned from working together in an office environment to working remotely with no interruption to application and project support.

Together this team has ensured that:

• Urgent and Primary Care Centres have opened on time with the technology and training required
• Screeners deployed to acute and community sites had the technology required to collect and report on the health status of people entering the building
• Community health care workers were provided the ability to do a self health check prior to leaving home before each shift
• Technology and application testing was completed in the new Royal Columbian Hospital Mental Health and Substance Use Wellness Centre
• Rehabilitation services were provided the technology required to provide virtual rehab

I am so proud to work with the amazing individuals who are now working in their remote offices, yet staying connected to support the clinicians, clients and patients of Fraser Health."