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Lead, Common & Technical Services

Posting Number 1116498

Help grow and support a Wireless Services portfolio with the opportunity to combine your expertise in Wireless Networks, Process Design, Business Analysis and IT Service Management in a project-based environment.

  • Employ your knowledge of Project Management processes to support the identification, documentation and delivery of planned and potential Wi-Fi service improvement projects.  Specific duties will include requirements gathering and analysis, meeting participation, service provider and vendor liaison, future business case planning and project lifecycle management using FHA’s IT Service Management toolsets.
  • Bring your demonstrable experience in performing specific Wi-Fi Service Management-related activities to support day-to-day function within the Wireless Services portfolio.  Specific duties will include process design and maintenance, service monitoring and incident response, development and maintenance of internal and customer-facing documentation, administering access to support contracts and licenses, technical and governance committee participation, and support for development and publishing of communications related to the Wireless Services portfolio and its associated projects.
  • Use your experience in collecting, documenting and interpreting business requirements, along with your experience in translating these into tactical solutions, to recommend, design and implement specific process- and tool-based improvements to FHA’s Wi-Fi Service Management model. Specific duties include support for service design and solution assessment, testing & validation.
  • Combine your knowledge of Wi-Fi Service Design principles with your insight and experience in Process Design to help define strategies and tactics for improvements in Wi-Fi Service Management.  Specific duties include ongoing development and maintenance of service design, access and usage standards for wireless services (and monitoring adherence & enforcement), and supporting the development and distribution of metrics and reporting.

As the successful candidate you hold a Bachelor's degree in Health Information Science, Computer Science, Software Engineering or a related discipline and five (5) years of recent, related experience with business and systems analysis including experience as a project manager in a large, complex organization.

Experience with wireless networking in a large organization and knowledge of ITIL Service Management foundations is strongly preferred and will assist in your success in this role. Networking certifications would be desirable.

This position is a temporary full time position with an approximate end date of November 2019, based at our Central City offices in Surrey, B.C.

Bring your passion, skills and experience and be part of a dedicated team of professionals in a role where you can really make a difference!


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