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Clinical Support

Career opportunities for leaders at all levels

Clinical services managers and executives support the clinical operations of our dynamic health care organization.

We have existing vacancies in all of the following specialty areas

 
Allied Health Support | Nursing Support | Food Services | Sterile Processing 
Community Health Workers
“I appreciate working in this community mainly because I am a part of it. I was born here and most of my father's family lives right here on the Katzie reserve and has been here for thousands of years… I just feel connected here, it's home. 

What I enjoy most about my job is the learning. I learn new things every day, whether it be from my amazing co-workers, managers, supervisors or our clients, there is really something to be grateful for each day. The entire Home Health team [is] truly there to support each other and I have had nothing but positive interactions.”

Apply now.

Health Career Access Program

In partnership with the B.C. Ministry of Health, Fraser Health is hiring Health Care Support Workers (HCSW) and supporting them to become qualified as registered Health Care Assistant/Community Health Workers through the Health Careers Access Program (HCAP).

The Health Career Access Program (HCAP) provides a path for applicants with no health care experience to get hired and receive paid employer-sponsored health care assistant training as part of their employment.  

Learn more about these exciting opportunities and apply today. 

Health care support workers are supervised by registered nurses or other regulated health care professionals. They provide a variety of critical, non-clinical, non-direct care supports to patients and residents.

Typical duties include:
  • Participating as an integral member of a health care delivery team
  • Establishing a caring relationship with clients, residents and families
  • Providing support and assistance with mealtime activities
  • Providing support and assistance in carrying out activities
  • Performing housekeeping duties
  • Greeting and directing visitors
  • Restocking supplies
  • Completing and maintaining relevant records
  • Health care support workers earn $21.37 an hour

Health care assistants are members of the health care team who provide personal care in a variety of health care settings including acute care hospitals, assisted living facilities, group homes, long-term care and community care.

They are supervised by registered nurses or other regulated health care professionals and follow established care plans to provide personal care such as bathing, grooming, dressing, assisting with meals and oral hygiene.

Other duties include:
  • Helping in the delivery of nursing care, including taking temperature, pulse and respiration readings
  • Documenting information on a patient’s chart
  • Responding to call bells/alarms in hospital settings
  • Observing and monitoring patient progress, symptoms and behavioural changes and reporting significant observations
  • Utilizing mechanical aides (specialty beds, lifts, wheelchairs and stretchers) to transport patients
  • Providing assistance with positioning, lifting and/or transferring patients using established lifting/safety techniques
  • Maintaining a clean and safe environment for patients and staff
HCAP-testimonial-crop.jpg

Megan, Health Care Support Worker


“I am so grateful for the [HCAP] program. I was a hairstylist for 15 years and after an intense battle with cancer, I wanted to do something more meaningful with my time and life. This is a perfect fit!

I have enjoyed growing and learning - I have learned many new skills that [help] me relate to my community and form lasting relationships with the residents I care for.”


Read Megan's full story

Training Opportunities

in Staffing Services for Fraser Health Employees and External Candidates 

Are you wanting to pursue a career in Staff Scheduling at Fraser Health? We offer a comprehensive training program coupled with a practicum that enable individuals to successfully move into staffing, scheduling, and timekeeping services roles.

You must have a strong customer service orientation, superior organization, communication and interpersonal skills and be able to work effectively in a highly computerized environment utilizing Windows and other related software.

Kronos’ Workforce ESP Training

Kronos’ Workforce ESP (Environment for Scheduling Personnel) is a specialized scheduling software system utilized by Fraser Health for staffing, scheduling, and timekeeping services. Fraser Health Workforce Optimization Staffing Services offers two distinct training programs for individuals interested in learning Kronos’ Workforce ESP.

Introduction to ESP Training Program and Advanced ESP Training Program

  • These opportunities are available for both internal Fraser Health employees and for external non-Fraser Health candidates who have prior scheduling experience and/or an interest in staff scheduling and who meet the noted prerequisites.
  • These courses introduce the learner to the Kronos’ Workforce ESP specialized scheduling software system and provides them with an opportunity to learn the skills necessary for staffing, scheduling, and timekeeping within the various collective agreements, policies, procedures, and guidelines applicable to Fraser Health.
  • Introduction to ESP is intended for individuals interested in pursuing opportunities as a staffing clerk. Please click here for a job description.
  • Advanced ESP is intended for individuals interested in pursuing the opportunity to be trained on a dedicated Fraser Health Program Clerk or Scheduler portfolio. Please click here for a job description.
  • Successful completion of these courses does not guarantee employment with Fraser Health Staffing Services.

Introduction to ESP Training Program

You are eligible to apply to the Introduction to ESP Training Program if you meet the following criteria:
  • Two week training commitment, including 100% attendance for in-person training sessions and all practicum shifts
  • Grade 12 completion or equivalent
  • Three (3) years’ recent related experience or an equivalent combination of education, training and experience within the last six (6) years, including: customer service, staffing, scheduling, and timekeeping
  • Ability to keyboard at 40 wpm
  • Ability to operate MS Outlook and Word at an intermediate level and MS Excel at a beginner level
  • Two (2) employer references including:
    • One current manager and/or
    • One previous manager within the last five (5) years and/or
    • One instructor/preceptor within the last year

Registration Process
Applications for the Introduction to ESP Training Program are reviewed via the following process:
  • Pre-screening application review
  • Fraser Health Recruitment Services administered testing
  • Fraser Health Staffing Services administered registration interview
  • Two (2) employer reference checks
  • Click here to apply
 
Course Fees
Please note that there is a non-refundable $500 course registration fee associated with this class. This course fee is payable at the time of confirmed registration into a training program cohort.
 
Course Evaluations
Please note that the minimum passing grade for this training program is 70%.
  • You must successfully achieve a grade of 70% or higher on each assessment, in order to continue with the training program.
  • Successful completion of the Introduction to ESP Training Program provides the prerequisite ESP knowledge for a Fraser Health Staffing Clerk role.
 
Questions
If you have any questions or would like more information please contact StaffingEducation@fraserhealth.ca  

Advanced ESP Training Program

You are eligible for the Advanced ESP Training Program if you meet the following criteria:
  • Three week training commitment, including 100% attendance for all in-person training and practicum shifts
  • Successful completion of the Introduction to ESP Training Program
  • Final grade of 90% or higher on the Introduction to ESP Training Program Final Exam

There is NO course fee associated with this class.
  • Applications can be submitted directly to StaffingEducation@fraserhealth.ca
  • Please note that the minimum passing grade for this training program is 70%.
  • You must successfully achieve a grade of 70% or higher on each assessment, in order to continue with the training program
  • Successful completion of the Advanced ESP Training Program provides the prerequisite ESP knowledge for a Fraser Health Program Clerk role.
 
Questions
If you have any questions or would like more information please contact StaffingEducation@fraserhealth.ca
Announcement and Updates
Housekeeping and Food Services Staff Annoucement

Information for Housekeeping and Food Services Staff

webstack-2-01.pngUnder Bill 47 (Health Sector Statues Repeal Act), the Ministry of Health recently announced that it will start a phased approach to repatriate 21 housekeeping, food and environmental service contracts across the province. Included in this are more than 700 FTE workers who currently provide housekeeping and food services to Fraser Health through contracts with Sodexo, Aramark, and Compass. The transition to in-house services for housekeeping and food services staff is expected to be completed by October 2022.

 
To ensure the highest quality patient care and infection control practices, Fraser Health is committed to the repatriation of all housekeeping and food services staff. This change will benefit patients, residents, families and staff.

Fraser Health values the close relationships that we have built over the years with our housekeeping and food services staff. We are thankful for your partnership and dedication to our shared work. Our goal is to ensure that all active, regular and casual housekeeping staff, both union and non-union, are aware of comparable employment opportunities at Fraser Health. We want to assure you that your continuity of employment is important to us.

Our priorities

  • To offer a seamless transition and continuity of employment for both unionized and excluded housekeeping staff while maintaining a high quality of service.
  • Alignment with the Ministry of Health’s priority to repatriate support services under the direct operation of the health authority.
The following questions and answers have been prepared to help housekeeping and food services staff understand the changes that are underway. We are committed to keeping staff informed throughout this transition process.

Unionized staff:

What do I need to do to continue my employment at Fraser Health?
There is no action required at this time. We will reach out with further instructions on the application process so you can receive a letter of employment.

Non-unionized staff:

I am a non-union staff member. Will I be offered employment at Fraser Health?
Yes, non-unionized staff who transition to Fraser Health will be offered similar positions within the health authority structure based on their current responsibilities and qualifications.


I am currently in an excluded position. Will I continue to remain an excluded employee with Fraser Health?
It will depend on the type of role you are in. For example, supervisors are unionized within Fraser Health, and as such, supervisors would be joining Fraser Health in a unionized role. We will work with our union partners to facilitate a seamless transfer. 

We acknowledge that change can be difficult and we are here to support you. We look forward to getting to know you and your teams over the weeks and months ahead. We are excited to have you join our team and about the work we will do together.

Fraser Health offers a supportive environment that helps you thrive professionally.
For additional information and resources, visit our Employee Resource Centre
Access resources

Questions and Answers for Transitioning Employees

The following are general FAQs to inform and support Housekeeping employees affected by their transition to Fraser Health.

Q.        What is changing?
A.         In response to changes made in provincial legislation, Fraser Health is bringing its current contracted Housekeeping and food services into Fraser Health. As a result, all Housekeeping employees are being provided an opportunity to become a Fraser Health employee.

Q.        How will this change affect you?
A.         Fraser Health will be in a position to better support the individuals who dedicate themselves to providing housekeeping and food services at Fraser Health Facilities. All affected employees, regular and casual, who are currently working as contracted staff will be offered employment with Fraser Health. This change allows us to work directly with you to strengthen our Housekeeping services.

Q.        When will this change take place?
A.         Services will transition over the next five to ten months, on a staggered schedule.

Q.        Will I be on probation when I am transferred to Fraser Health?
A.         If you have already completed your probationary period while working with your current employer, you do not need to complete a new probationary period with Fraser Health. If you are currently part way through your probationary period, you will complete the remainder with Fraser Health.

Q.        What is the Labour Adjustment Template Agreement or LATA?
A.         The LATA is an agreement made between the Union and the Health Authority in order to transfer all regular and casual Housekeeping staff to be employed by Fraser Health Authority as the receiving employer.

Q.        Will my rate of pay be changing?
A.         Your rate of pay will be matched to the standard rates of the Fraser Health HEU Facilities Bargaining Association (FBA) for housekeepers.

Q.        What about my benefits if I am enrolled with the contract employer?

A.       Regular employees will be enrolled in the Dental and Extended Health plans of the Joint Facilities Benefits Trust (JFBT) effective the date of transfer to Fraser Health, as long as they were enrolled in benefits plan with the contract employer.


Q.        What about my benefits as a casual if I am enrolled with the contract employer?
A.         Casual employees may elect to purchase coverage in the Dental and Extended Health plans of the JFBT effective the first of the month following the date they commence work with Fraser Health, as long as they had coverage with the Contract Employer.

Q.        What about my benefits if I was not enrolled in benefits (Regular Employees)?
A.         Regular Employees will be enrolled in the Dental and Extended Health, Group Life, AD&D and LTD Plans of the Joint Facilities Benefits Trust (JFBT) effective the first of the month following three months of regular employment.

Q.        What about my benefits if I was not enrolled in benefits (Casual Employees)?
A.         Casual Employees will have the option to enrol in the Dental and Extended Health. Coverage of the Joint Facilities Benefits Trust (JFBT) effective the first of the month following completing 180 hours.
Fraser Health’s goal is to minimize any disruption for affected employees. Details regarding option to purchase a benefits package will be shared at on-boarding sessions and our Benefits team will share handout of information as to how to enroll in Dental and Extended Health Coverage through our online portal.

Q.        What happens to my seniority?
A.         Your seniority is protected and will transfer with you. Additionally, if you currently work with Fraser Health, or have previously, your combined total of seniority will port with you to a maximum of 1,950 seniority hours for any one year of service.

Q.        What if my current employer uses date of service instead of seniority hours?
A.         No problem. Fraser Health will convert your service date in to hours for the purpose of seniority. One year of service is generally equal to 1950 hours worked.

Q.        How many hours will I work per day?
A.         At Fraser Health our work day is based on 7.5 hours worked.

Q.        How do I book vacation time?
A.         Fraser Health has a vacation approval process beginning each fall to schedule vacation for the following calendar year. Your vacation entitlement is determined by the terms and conditions of your collective agreement.
Your current provider will pay you for any vacation time you have earned but have not yet used. If you have pre-approved vacation that you wish to take following the transfer, Fraser Health will make every effort to honour the vacation time, but you will not receive vacation pay provided operational requirements are not impacted.

Q.        Will I need any orientation or new training?
A.         Yes. Fraser Health will ensure that everybody gets the appropriate information and training that is required. More details will be shared with you in the near future.

Q.        Will I have to complete a new Criminal Record Check (CRC)?
A.         If you have a valid CRC completed through the Ministry for working with Children and vulnerable adults, and it was completed within the last five years you are required to share a copy of your results with Fraser Health. If not, then you are required to complete a new CRC through the Ministry. Fraser Health can provide you with step by step instructions on how to share results, or complete a new CRC.

Q.        What will happen next?
A.         If you intend on becoming a Fraser Health employee, you must attend one of the scheduled Application Support Sessions. Information will be shared shortly regarding the times and locations of these sessions.

Q.        What will happen at the Application Support Session?
A.         You will be provided assistance to complete your own personal profile/application online. Regardless if you have applied to Fraser Health in the past, you must still complete a NEW profile on our NEW system which is being introduced in the New Year.

Q.        What will happen at the Onboarding Session?
A.         Our Employee Experience team will be there to meet you. Representatives from Talent & Acquisition, Benefits, Workplace Health and Staffing Services will have Kiosks set up to provide assistance or answer any questions you may have.

Q.        What will happen at the Job Fair?
A.         All regular employees, in seniority order, will be provided an opportunity to choose a line (schedule of days on and days off) of your preference provided you meet the required qualifications of the job. Fraser Health is committed to providing you with enough notice of any changes to your schedule in order to ensure ample time to arrange your personal affairs.
Any affected employee who does not select a line, or where no line is available, shall be offered casual employment.

Q.        Is there someone I can talk to if this news feels difficult and stressful for me?
A.         Yes. An Employee and Family Assistance Program (EFAP) which provides short-term, confidential counseling and support is available to all Fraser Health employees and eligible dependants. This program is available for those who accept an offer of employment with Fraser Health, once you receive your employee number.

Q.        Is there anything else that I need to know right now?
A.         The most important thing we want you to know is that we are looking forward to you joining the Fraser Health team. All affected employees, regular or casual, who are currently working in Housekeeping Services at Fraser Health sites will be offered employment at Fraser Health.

Q.        Who do I contact for more information?
A.         We understand that many people will have questions. Please know that there will be more information provided as we move forward with the transition. In the interim, please feel free to email our transition support team at FHAhousekeeping@fraserhealth.ca or FHAFoodService@fraserhealth.ca

Q.        I am currently receiving wage leveling as I work at a site impacted by the Single Site Order. Will I continue to receive the wage leveling when I transfer?
A.        No, you will not receive wage leveling upon transfer. You will be paid in accordance with the Facility Subsector Collective Agreement. If you require more information regarding this please reach out to your union.

Q.      I have a family member/friend who would like to work in Fraser Health. How do they apply?

A.       Please direct your family member/friend to Home - Fraser Health - Careers.

Download Housekeeping Town Hall presentation

REPATRIATION PROFILE/APPLICATION SUPPORT SESSIONS ALL SODEXO STAFF​
 
In order to receive an offer of employment letter from Fraser Health you must complete an online personal profile/application in Fraser Health’s MyCareer Hub. This can be completed at home or by attending an Application Support Session where you can receive assistance with setting up an online profile application.
 
Regardless if you have applied to Fraser Health in the past, you must still complete a NEW profile on MyCareer Hub.
 
Please come prepared with:
  • Your SIN Number
  • A valid BC Driver License or current Sodexo ID
  • Your personal email address – If you do not have one you MUST CREATE ONE PRIOR to attending.
To Sign-up:
Ensure that you have registered for ONE 20-30 minute session on the Sign-up Sheets posted at your site. Please ask your supervisor for assistance if you have trouble locating the Sign-up Sheets.

SODEXO HOUSEKEEPING APPLICATION SCHEDULE
Site Date Time Room
Langley Memorial Hospital  Mar 21, 2022 8:30 a.m. – 3:30 p.m. LMH IM Training Room
Ridge Meadows Hospital  Mar 24, 2022 8:30 a.m. – 4:00 p.m. RMH IM Training Room
Delta Hospital  Mar 25, 2022 8:30 a.m. – 3:30 p.m. DH Library - SIM Training Lab 
Peach Arch Hospital April 7, 2022 8:30 a.m. – 3:30 p.m. PAH IM Training Room
April 8, 2022 8:30 a.m. – 3:30 p.m. PAH IM Training Room
Surrey Memorial Hospital April 6, 2022 8:30 a.m. – 3:30 p.m. Computer Training Rm 2
April 11, 2022 8:30 a.m. – 3:30 p.m. Computer Training Rm 1
April 12, 2022 8:30 a.m. – 3:30 p.m. Computer Training Rm 1
April 13, 2022 8:30 a.m. – 3:30 p.m. Computer Training Rm 2
 
To complete from home
Please email us at FHAhousekeeping@fraserhealth.ca in order to receive instructions and a link to do so.

Staff currently on leave
Staff that are currently on leave due to illness or injury and are not able to attend a session are asked to email us at FHAhousekeeping@fraserhealth.ca

SODEXO HOUSEKEEPING ONBOARDING SCHEDULE

These sessions will provide an opportunity for transferring employees to meet, ask questions, receive and get assistance completing required forms, and complete certain aspects of orientation prior to your first day at work in Fraser Health. ​Please check back often for updates!
 
Site Date Time Room
Ridge Meadows Hospital  April 20, 2022 11:00 a.m. – 3:00 p.m.
3:00 p.m. – 7:00 p.m.		 North Conference Room
Langley Memorial Hospital  April 27, 2022 11:00 a.m. – 3:00 p.m.
3:00 p.m. – 7:00 p.m.		 Conference Room 1 & 2
Peach Arch Hospital May 11, 2022 11:00 a.m. – 3:00 p.m.
3:00 p.m. – 7:00 p.m.		 Meeting Room 2 & 4
May 18, 2022 11:00 a.m. – 3:00 p.m.
3:00 p.m. – 7:00 p.m.		 Meeting Room 2 & 4
Surrey Memorial Hospital May 12, 2022 11:00 a.m. – 3:00 p.m.
3:00 p.m. – 7:00 p.m.		 UBC Lecture Hall
May 24, 2022 11:00 a.m. – 3:00 p.m.
3:00 p.m. – 7:00 p.m.		 UBC Lecture Hall
Queens Park Care Centre TBC    
Fellburn Care Centre TBC    
Chilliwack Hospital TBC    
Delta Hospital TBC    

Town Hall Meetings
April 12, 2022
12:00 p.m. to 1:00 p.m.
Chilliwack General Hospital Cafeteria		  
April 13, 2022
12:00 p.m. to 1:00 p.m.
 
Virtual via MS Teams:
Conference ID: 665 682 891 | Call 604-900-0985
or Scan this QR code		 QR-HK-1.png
April 14, 2022
3:00 p.m. to 4:00 p.m.
 
Virtual via MS Teams:
Conference ID: 981 364 173 | Call 604-900-0985
or Scan this QR code		 QR-HK-2.png
 
Please check back often for updates!

Contact Information

Employees requiring additional information can contact:
Email: FHAhousekeeping@fraserhealth.ca
Email: FHAFoodServices@fraserhealth.ca
Website: www.fraserhealth.ca
 
 
For media inquiries, please contact:
Fraser Health Media Line: 604-613-0794