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Clinical Support

Career opportunities for leaders at all levels

Clinical services managers and executives support the clinical operations of our dynamic health care organization.

We have existing vacancies in all of the following specialty areas

 
Allied Health Support | Nursing Support | Food Services | Sterile Processing 

Training Opportunities

in Staffing Services for Fraser Health Employees and External Candidates 

Are you wanting to pursue a career in Staff Scheduling at Fraser Health? We offer a comprehensive training program coupled with a practicum that enable individuals to successfully move into staffing, scheduling, and timekeeping services roles.

You must have a strong customer service orientation, superior organization, communication and interpersonal skills and be able to work effectively in a highly computerized environment utilizing Windows and other related software.

Kronos’ Workforce ESP Training

Kronos’ Workforce ESP (Environment for Scheduling Personnel) is a specialized scheduling software system utilized by Fraser Health for staffing, scheduling, and timekeeping services. Fraser Health Workforce Optimization Staffing Services offers two distinct training programs for individuals interested in learning Kronos’ Workforce ESP.

Introduction to ESP Training Program and Advanced ESP Training Program

  • These opportunities are available for both internal Fraser Health employees and for external non-Fraser Health candidates who have prior scheduling experience and/or an interest in staff scheduling and who meet the noted prerequisites.
  • These courses introduce the learner to the Kronos’ Workforce ESP specialized scheduling software system and provides them with an opportunity to learn the skills necessary for staffing, scheduling, and timekeeping within the various collective agreements, policies, procedures, and guidelines applicable to Fraser Health.
  • Introduction to ESP is intended for individuals interested in pursuing opportunities as a staffing clerk. Please click here for a job description.
  • Advanced ESP is intended for individuals interested in pursuing the opportunity to be trained on a dedicated Fraser Health Program Clerk or Scheduler portfolio. Please click here for a job description.
  • Successful completion of these courses does not guarantee employment with Fraser Health Staffing Services.

Introduction to ESP Training Program

You are eligible to apply to the Introduction to ESP Training Program if you meet the following criteria:
  • Two week training commitment, including 100% attendance for in-person training sessions and all practicum shifts
  • Grade 12 completion or equivalent
  • Three (3) years’ recent related experience or an equivalent combination of education, training and experience within the last six (6) years, including: customer service, staffing, scheduling, and timekeeping
  • Ability to keyboard at 40 wpm
  • Ability to operate MS Outlook and Word at an intermediate level and MS Excel at a beginner level
  • Two (2) employer references including:
    • One current manager and/or
    • One previous manager within the last five (5) years and/or
    • One instructor/preceptor within the last year

Registration Process
Applications for the Introduction to ESP Training Program are reviewed via the following process:
  • Pre-screening application review
  • Fraser Health Recruitment Services administered testing
  • Fraser Health Staffing Services administered registration interview
  • Two (2) employer reference checks
  • Click here to apply
 
Course Fees
Please note that there is a non-refundable $500 course registration fee associated with this class. This course fee is payable at the time of confirmed registration into a training program cohort.
 
Course Evaluations
Please note that the minimum passing grade for this training program is 70%.
  • You must successfully achieve a grade of 70% or higher on each assessment, in order to continue with the training program.
  • Successful completion of the Introduction to ESP Training Program provides the prerequisite ESP knowledge for a Fraser Health Staffing Clerk role.
 
Questions
If you have any questions or would like more information please contact StaffingEducation@fraserhealth.ca  

Advanced ESP Training Program

You are eligible for the Advanced ESP Training Program if you meet the following criteria:
  • Three week training commitment, including 100% attendance for all in-person training and practicum shifts
  • Successful completion of the Introduction to ESP Training Program
  • Final grade of 90% or higher on the Introduction to ESP Training Program Final Exam

There is NO course fee associated with this class.
  • Applications can be submitted directly to StaffingEducation@fraserhealth.ca
  • Please note that the minimum passing grade for this training program is 70%.
  • You must successfully achieve a grade of 70% or higher on each assessment, in order to continue with the training program
  • Successful completion of the Advanced ESP Training Program provides the prerequisite ESP knowledge for a Fraser Health Program Clerk role.
 
Questions
If you have any questions or would like more information please contact StaffingEducation@fraserhealth.ca
Announcement and Updates
Home Support Workers Announcement

INFORMATION FOR HOME SUPPORT WORKERS
Fraser Health and Vancouver Coastal Health (VCH) are bringing home support services in-house across all of their regions. Changes will unfold over the next 12 months. Throughout the transition, Fraser Health and VCH are committed to continuity of care for clients and continuity of employment for home support staff.
 
There are significant changes coming to the home support industry in British Columbia. Fraser Health and Vancouver Coastal Health are bringing their contracted home support services in-house and will not be renewing contracts with private and non-profit home support agencies. This model supports the health authorities’ vision of enhancing services to clients living in the community by providing team-based, accessible and coordinated care. 

 

A qualified workforce is crucial to ensuring our clients continue to receive exceptional care and service. Our goal is to ensure that all active, regular and casual home support staff—both union and non-union—are aware of comparable employment opportunities at Fraser Health and VCH and have these new opportunities available to them. We look forward to having you join our teams.
 
We acknowledge that any change can be difficult—especially when it comes to employment. As changes unfold over the next 12 months, Fraser Health and VCH will work diligently to provide you with updated information. We look forward to having you join our organizations.
Fraser Health and VCH’s priorities:
  • Offer a seamless transition for clients while maintaining continuity of care for and continuity of employment for both unionized and excluded home support staff.
  • Improve team-based care for our seniors through an in-house model where integrated teams share common values, training, and promote a culture that provides the reliability, quality, and high-level of care our clients and families depend on.
  • Align with the Ministry’s priority to create a more robust system of primary and community care.
  • Provide coordinated and consistent care across all of our regions.
Fraser Health offers a supportive environment that helps you thrive professionally.
For additional information and resources, visit our Employee Resource Centre
Access resources

As part of the ongoing work to transition home support services in-house, Vancouver Coastal Health and Fraser Health have captured the latest questions from employees being repatriated to the health authorities and have provided updated answers below. The following responds to questions around the transition underway and includes information about the Transfer of Employment Agreement.

What is changing?

  • After reviewing how we deliver home support services in our regions, Vancouver Coastal Health (VCH) and Fraser Health have decided to make changes to improve care coordination and quality. As a result, contracts with existing home support service providers will not be renewed in March 2020 and the health authorities will deliver home support services directly.



What is Home Support?

  • Home support services are designed to help people who live at home and need assistance with care needs such as personal hygiene, medication supervision, light meal support, getting in and out of bed and providing respite services for caregivers.
  • Home care is provided by nurses, physiotherapists, occupational therapists, case managers and other care providers in an individual’s home rather than in a clinical setting.
  • With health authorities providing home support and home care services directly, there is an opportunity to create integrated teams in the future where all staff serving a client are connected and work collaboratively to meet client needs. 



How will this impact continuity of care?

  • Over time, we intend to increase the number of regular, permanent positions among home support workers to create more stability in the workforce.
  • Another goal is to improve scheduling so that home support workers can spend less time travelling between appointments and more time delivering care.
 

What does this mean for current Home Support Provider employees?

  • Individuals who have been serving clients in Fraser Health will continue to work in Fraser Health and likewise for VCH.
  • Staff who work for current home support providers will be offered comparable employment (accountabilities, salary, benefits, hours and location of work) with VCH or Fraser Health. 
  • All current home support provider staff who become health authority staff will be guaranteed the same status they currently have with one of the four current providers.
  • Once you transfer to your health authority, you will be able to apply for posted positions.

Unionized staff

  • VCH and Fraser Health have worked with the Health Employer’s Association of BC and unions to complete a Transfer of Employment (TEA) agreement.

Excluded staff

  • VCH and Fraser Health have gone through a job matching process for employees currently in excluded positions with contracted service providers. All excluded positions that are transferring to excluded positions with VCH and Fraser Health will maintain the same salary and benefits (other than benefits that may be specific to your employment agreement /contract with the current employer).
  • In some cases, the excluded position with the current home support provider does not match with an excluded position at the health authority and will be appropriately matched to a unionized position.
 
 

When will I get a job offer?

  • Over the course of the summer, Fraser Health and Vancouver Coastal Health sent out a majority of the 3,000 offer letters by mail. The remaining letters will be sent out in fall 2019.
  • If you are currently employed by more than one current home support provider and support clients in both Vancouver Coastal Health and Fraser Health, your offer letter will come from the health authority where you work the most (50 per cent and over). 

Staff on leave

  • If you are on a leave (e.g. sick, maternity, long-term disability, unpaid, or other leave) at the time of transfer, you will remain on leave with your current employer. You will receive an offer letter when you are cleared to return to work or your leave has ended. VCH and Fraser Health are developing a process to let you know who to contact when you are ready to return to work.




Will my benefits carry over?

  • When you transfer your employment to one of the health authorities, you will join that health authority’s benefits plan.
  • If you are a regular full time employee, the transfer of employment agreement outlines that your benefits are paid by your employer. If you are a casual employee, you can choose to purchase benefits governed through the Health Employer’s Association of BC (HEABC) / Community Bargaining Association (CBA) agreement.

Vacation

  • Each health authority has a vacation approval process, beginning in the fall, to schedule vacation for the following calendar year. Specific vacation booking processes will be shared during the individual health authority vacation planning process. 
  • Vacation years of service will transfer with you to the health authority. For example, if you are entitled to 25 days with your current employer, you will be entitled to 25 days with the health authority.
  • Any vacation money earned as of the date you transition from your current provider to VCH or Fraser Health will be paid out to you by your current provider. If you have pre-approved vacation that you wish to take following the transfer, the vacation time will be honoured by the health authority, but as you will already have been paid by your current provider, you will not receive additional vacation pay from VCH or Fraser Health.
  • For vacation taken with the health authority during 2019 and 2020, you may wish to consider saving the vacation pay you will receive from the current provider to use during the unpaid vacation you take with the health authority during this time. 

Sick Time and Special Leave

  • Your sick leave and special leave bank will be transferred to the health authority at the time you transition.  

Transportation

  • If you currently use public transportation to do your job, you can continue to do so under the transfer agreement. If you use your car, the health authority will pay mileage as per the Collective Agreement.




What does this mean for clients?

  • VCH and Fraser Health have been working closely with current home support providers and unions on a plan to transition home support services to the health authorities over the next six to eight months.
  • During this time, the highest priority will be to ensure a seamless transition for home support clients—continuing to provide a high level of care and continuity, as well as maintaining client satisfaction. Client schedules will be maintained and wherever possible, they will have the same care worker(s).

 

What’s next?

Phase 1

During the first phase of the transition, our focus will be on ensuring a smooth transition for home support provider staff and our clients. Schedules and staff paired with the same clients will be maintained to the best of our ability, and clients will continue to receive the same types of services they receive today.

Phase 2

The next phase following the transition will look at how well our care teams are integrated and how to be more responsive to the needs of our clients.

Vancouver and Surrey, BC – Fraser Health and Vancouver Coastal Health have signed an agreement with the Community Bargaining Association to support the transfer of home support employees currently working for a contracted service provider to one of the health authorities. 

 

The Transfer of Employment Agreement (TEA) is meant to preserve the continuity of care for clients and continuity of employment for employees. It confirms the employee’s current employment status (regular or casual) as well as entitlements such as seniority, sick leave and wage protection. Health and safety benefit coverage and pension will also be maintained.

 

Unionized staff currently employed by the contracted agencies will continue to be covered by collective agreements when they become employees of the two health authorities. Excluded staff will also be offered comparable employment. In total, up to 3,000 home support staff will be eligible for employment with Fraser Health and Vancouver Coastal Health. 

 

The transition of staff and clients will begin in August 2019, and is expected to be completed by March 2020. Information sessions have been organized to support staff through the transition process.

 

Home support refers to personal care services provided by Community Health Workers that allow clients to live independently and safely in their own homes for as long as possible.

 

On March 13, 2019, the health authorities announced they would not be renewing their contracts with external service providers for home support services. Those contracts are set to expire in March 2020.

 

Employees requiring additional information can contact:

 

Fraser Health:

Website: www.fraserhealth.ca 

Email: FHAhomesupport@fraserhealth.ca 

 

Vancouver Coastal Health:

Website: www.vch.ca/homesupport 

Email: VCHhomesupport@vch.ca 

Phone: 1-877-708-5224 (toll free)

 

For media inquiries, please contact:

Fraser Health                    

Media line: 604-613-0794            

Email: media@fraserhealth.ca


Vancouver Coastal Health:
Gavin Wilson
604-708-5312
Gavin.Wilson@vch.ca

For more information:

Fraser Health
Phone line: 1.855.412.2121
Email: FHHSL@fraserhealth.ca 
www.fraserhealth.ca/homesupport
 
Vancouver Coastal Health
Phone line: 1.877.708.5224 (toll free)
Email: VCHhomesupport@vch.ca
Website: www.vch.ca/homesupport
Community Health Workers
“I appreciate working in this community mainly because I am a part of it. I was born here and most of my father's family lives right here on the Katzie reserve and has been here for thousands of years… I just feel connected here, it's home. 

What I enjoy most about my job is the learning. I learn new things every day, whether it be from my amazing co-workers, managers, supervisors or our clients, there is really something to be grateful for each day. The entire Home Health team [is] truly there to support each other and I have had nothing but positive interactions.”

Apply now.