We will live our values when encountering patients, clients, residents, family members and the public.
| Stating our name and being courteous | Welcoming you with a smile | Obtaining consent before initiating care |
| Using your name | Escorting you to your destination when possible | Protecting your safety by checking identification before giving medication or treatment |
| Responding quickly and explaining delays | Keeping your surroundings as pleasant as possible including keeping noise to a minimum | Asking about any security or safety concerns |
| Taking time to listen and giving our full attention | Including you in our conversations | Adhering to policies, protocols and procedures |
| Asking what would help you when we are unsure | Making sure you have the information you need | Asking about your satisfaction with care |
| Supporting your participation in care | Talking to and not at you | Asking how we can improve your care |
| Involving you inand acting on your decisions | Being gentle when giving you care | Ensuring proper handwashing at all times |
| Keeping you informed | Being attentive, genuine and positive | Not discussing your private matters in public |
For employees, physicians, volunteers:
We will live our values when encountering immediate co-workers, other team members, or colleagues from other departments or services.
| Saying please and thank you | Seeking to understand | Avoiding gossip |
| Smiling and making eye contact | Being supportive and helpful | Treating others as you expect to be treated |
| Not interrupting others | Avoiding critical words and hurtful actions | Sharing positive comments and accolades |
| Being punctual | Being aware of body language and voice tone | Doing what we say we will do |
| Listening | Focusing on the good in people and in the workplace | Being consistent |
| Respecting individual ways of contributing | Welcoming new employees with an accepting attitude | Meeting expectations and/or standards |
| Seeking out and valuing input | Helping to create a positive experience for all | Maintaining confidentiality |
.jpg)
